HOW DOES THE CALL CENTRE PROCESS WORK?
We at BIC Solutions are proud to announce that we've developed a health solution that complements and enhances your existing service offering via your own Call Centre. The call centre solution ensures you remain the first point of contact for your client base, offering more value through an existing client engagement channel.
BENEFITS & FEATURES
Clients experience the Solution as a part of your Value-Added Services (VAS), because they can only contact us through your existing infrastructure. Your existing call centre remains the primary point of contact for your client base. Our Virtual Care call centre solution extends the service offering and enables additional value to the end client.
Remain the 1st point of contact
Through the Virtual Care solution access to QUALITY and AFFORDABLE healthcare is made possible. Virtual consultations are cheaper than face to face consultations offering your member base exceptional value and easy access.
Legal and Safe
We have strict policies in place to ensure that our Healthcare Network adheres to the Health Professions Council of South Africa (HPCSA) legal requirements for Telemedicine and we also conform to the POPI Act.
Low cost
Our solution is built with the current economic climate in mind, with flexible commercial terms based on your client base and expected volumes. Virtual consultations are billed separately and depending on your business model you can either bill the client directly with a mark-up creating an additional revenue stream or embed the benefits as a Value Added Solution (VAS).
Innovative
Think outside the box – offer your clients a solution that lets them know you care, and differentiate yourself from the crowd. We develop health care solutions that compliments and enhances your existing service offering via your Call Centre.
ACCESS TO VIRTUALCARE
Not only are you providing your clients with instant access to affordable healthcare, but you are also improving your companies’ public image by presenting a more innovative & forward-thinking approach to doing business.
WHAT IS VIRTUALCARE?
A software solution for a new era. Connecting a variety of healthcare providers such as General Practitioners, Nurses, Psychologists etc.. (and any other interested healthcare professionals). Virtual Care provides you with efficient ways to keep your Employees and Clients healthy and ensure early detection of possible, more severe conditions.
Your patients need convenient and high-quality healthcare access for everything from emergency care, wellness care and general healthcare. Virtual Care connects your client base to quality healthcare –made possible by YOUR commitment to them.